Frequently Asked Questions
- Home
- FAQ
FAQ
General Question
It is the contributory amount you pay, when making a claim. It is a proportion of the claim, which you would bear. Any amount above this is borne by us.
You can buy insurance by visiting our website, ebusiness.sunuassurancesnigeria.com and complete our online application
OR
You can stop by at any of our branches nationwide
OR
Come in to SUNU Place, our head office:
Plot 1196 Bishop Oluwole,
Victoria Island, Lagos.
Your premium is the amount of money we charge you for active coverage. The sum you pay in premiums, also referred to as the rate, is determined by several factors, such as your age, health, and the area you live in. You pay these rates annually or in smaller payments over the course of the year, and the amount can change over time. When your insurance premiums are not paid, the policy is typically considered void and we will not honor claims against it.
Contact Us
Support@domain.com
Your premium is the amount of money we charge you for active coverage. The sum you pay in premiums, also referred to as the rate, is determined by several factors, such as your age, health, and the area you live in. You pay these rates annually or in smaller payments over the course of the year, and the amount can change over time. When your insurance premiums are not paid, the policy is typically considered void and we will not honor claims against it.
First, let's explain what an Excess is. Excess is the fixed amount or a percentage of every claim that you, the insured, are expected to bear when you have a claim. It is usually a small amount, compared to what Sunu Assurances Nigeria Plc will pay. It is your way of accepting some responsibility to keep your property safe. When you have a claim, the fixed amount and the percentage option will be assessed. You will be required to pay the higher of the two. However, to avoid Excess charges on your claim, you have the option to buy the excess back at the start of the policy. Excess Buy Back, therefore, is the money you pay to cover up for the excess charge at the inception of a policy which is between 0.5% -1% of the value of the car. Always check your policy document for the terms of your cover. Note: the option to buy excess back is only for vehicles from N2.5m and above.
After an accident, if the repairs lead to an improvement in the performance or condition of the vehicle before the accident, the insured will be made to contribute to the cost of the repair or replacement. To explain further, if you suffer damage to the right-side passenger door, we are required to repair the damaged door and paint the right-side door only. However, if you request that the entire car be painted, you will contribute to the cost of painting. SUNU Assurances is only obligated to repair what was damaged in the accident. Any other additional repairs or replacements will come at an additional cost to you.
No, it does not. Your plan only covers repairs/replacement caused by accidents and theft as stated in your policy document.
Our Motor Insurance policies (except for the Comprehensive plans) and Third-Party plans, which have annual payment frequencies) have quarterly, bi-annually, and annual premium payment plans.
The Insured would indicate the value of the vehicle at the start of the policy. However, we advise that you use the current market value of the vehicle. Our survey unit will also carry out a pre-loss inspection of your vehicle.
Our Savings Plans have fixed duration/timelines. Changes will require the initiation of a new policy. However, Protection plans can also be altered.
The duration of the policy cover is for a year and cannot be extended beyond this period, but can be quarterly or bi-annually, which can be extended up to a year period.
Immediately the accident occurs or within 30 days of the incident.
• All required documents must be submitted for each type of motor claim and estimate of repairs.
• An engineer will be appointed to visit the garage or inspect the vehicle within 24-48 hours after documents must have been submitted.
What if at the time of accident my vehicle is being driven by someone else?
Liability follows the vehicle. So, car insurance on the vehicle will apply even in the case of it being driven by some other person with your permission. Usually, the liability insurance of the person driving the vehicle will have to pay in case the amount of the loss exhausts your policy's limits.
Home Insurance provides financial protection against disaster such as burglary, lightening, fire and flooding. You can insure the building and its property or either one of them individually.
The cost to rebuild your home if it's damaged should be the amount needed to insure it. The Present value of home.
Our plans are open to all income earners/individuals from 18 to 60 years of age either on retail or corporate platform.
We can be reached on our telephone line 01-2802012 and 0700SUNUAssurances or via mail on nigeria@sunu-group.com or visit any of our SUNU Assurances Nigeria branch within or outside Lagos.
This is the maximum amount the policy (Insurer) will pay to the insured for removing / towing the damaged vehicle to the nearest safe place. Usually, there are different amount for Intra-state and Inter-state Policy Limits endorsed on the policy
Authorized repair limit is the amount stated on the policy that allows you to repair the damaged vehicle without prior inspection by the insurance company but subject to subsequent approval by the insurer.
Balance premium means payment of the remaining premium on the policy in case of an accident, before the claim is settled, if not insured for a full year.
You need to notify you insurer and obtain approval before going ahead.
Your garage, with agreed estimate of repair or our recommended garage subject to your approval
"Discover Your Secure Tomorrow with SUNU Today – Explore, Insure, Thrive!"
Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua